FAQs

This Agreement was last modified on 18 June 2018.

The FAQ (frequently asked questions) page has answers to many common questions. Save time by checking the FAQs as they may help you to quickly find the answer to your question. If you still need assistance, please don’t hesitate to Contact Us!

How do I contact you?

Email info@bathprofessional.co.uk or call  (01582) 591 911 Monday-Friday 9am-5pm.

Are all items you sell new and genuine?

At BathProfessional.co.uk we only stock 100% brand new, sealed in the box, totally genuine products. We do NOT sell any second hand or refurbished products. Everything we carry comes with the manufacturer’s warranty intact We are NOT a liquidation company and we can verify the source of everything we carry. Shop with confidence and piece of mind that if you order from BathProfessional.co.uk you will get exactly what you paid for.

Is everything in stock?

On the item page, you will see the quantity of products we have available. If the item is not in stock, it will say not available. We work hard to ensure our stock quantities are updated and accurate. We have a near 100% fill rate so if you see an item as listed “in stock” you can definitely order with confidence!

What is your Return Policy?

We offer easy returns for up to 30 days from when your order was placed, If you need to return an item for any reason or If you have made a order in error or have come to the conclusion that you wish to return. You must notify us within 7 days of delivery. We will be pleased to assist you with a refund or exchange of the item on the condition that it is returned back to us unused/unbroken. Customers need to ensure that they package the item in original packaging and polystyrene using an insured courier to return this back to us safely.

How long until my order ships?

When the payment comes in we aim to arrange dispatch for the following day delivery. The order can take 1- 2 day to get delivered as we use third party courier any delays

How long until I receive my order?

The day we dispatch the order, the customer should receive delivery within 1- 2 days orders should be delivered.

How can I track my order?

You will be sent a tracking number via email as soon as your order is shipped. The tracking number will give you a delivery estimate and you will be able to track your shipment’s progress.

I only received part of my order, where’s the rest?

Sometimes different parts of your order must be sent from different warehouses. Due to the location of these warehouses, some parts of your order may arrive sooner than others. If your order arrives incomplete don’t worry! It’s very common for orders to have multiple shipments. You can track the order to keep you updated.

Can I order by phone?

Yes! Please call 01582 (591 911) Monday-Friday 9am-5pm and we’d be happy to help.

Do you allow local pick-up?

Yes, You may collect from the showroom. You must inform us immediately when the orders placed so we don’t dispatch. We are unable to stop delivery of dispatched items.

Is your website safe?

Every online order you place at BathProfessional List is 100% safe. We have a completely secure SSL (Secure Socket Layer) checkout process and do not store any of your payment information. BathProfessional.co.uk features sitewide https encryption to make sure you are protected while shopping with us.

Can I cancel my order?

You can contact us to request a cancellation but normally once an order is dispatched we are unable to stop its shipment. We will try our best but our warehouse works fast and orders are often already packed-up, shrink-wrapped on pallets. In many cases becomes impossible to locate your box and stop the shipment. Once the order is en route, it then becomes a return and must follow our Return Policy.

How do I use a coupon code?

A coupon code can be entered on the checkout page. First, add the item you wish to purchase to your cart. View your shopping cart and click proceed to checkout. On the checkout page, you will be able to enter your coupon code in the discount field. After you type the code, click the “Apply” button and your savings will be displayed immediately. Then just submit your order and we’ll handle the rest! Take a look at our BathProfessional.co.uk Sales and Coupons page for more information including a step by step walkthrough.